Lowongan Indonesia Mencari Kerja dan Berbagi

Lowongan MS COO - Timor Leste

Jakarta - 20 Agustus 2013, Ericsson di Jakarta membutuhkan tenaga kerja untuk posisi MS COO - Timor Leste. Untuk info lengkap silahkan baca requirement di bawah ini atau klik kirim lamaran.

Dibawah ini adalah info lengkap mengenai lowongan pekerjaan MS COO - Timor Leste. Sebelum melamar pekerjaan, baca baik-baik persyaratan, jadwal wawancara, lokasi kerja, dan cara menghubungi perusahaan (email / nomor telepon). Untuk mengirimkan lamaran, klik tombol "Kirim Lamaran" yang ada di bawah.


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00089298

Description

As MS COO you have the end to end responsibility for the managed services business with

Company “A”

in terms of service fulfillment, customer satisfaction and profitability for the CBIO contract. This includes services provided by third party suppliers and by Ericsson local, regional or global delivery centers. The MS COO ensures the fulfillment of all contractual obligations by Ericsson, the customer and third parties in order to secure quality of service and profitability according to approved business case and contract criteria.

The MS COO is the main interface for all service delivery towards the customer and is responsible to establish and maintain effective governance processes in close partnership with

Company “A”’s

demand organisation. This includes effective relationship management with

Company “A”

at all levels.

The MS COO will work in close cooperation with CU, GSC, RASO Operations (Local Services Delivery and Competence Domains) and with the RASO Managed Services Practice.

Responsibilities:
  • To be end-to-end responsible for the Managed Services business.
  • To manage the contract execution (cost, time and quality) ensuring the fulfillment of all contractual obligations by Ericsson, the customer and third parties, in order to secure quality of service and profitability.
  • To be responsible for the relationship management with
Company “A”

and therefore to act as the main interface for all service delivery towards the customer (internally and externally).

  • To be responsible for escalation management in emergencies or critical incidents, and reporting incidents progress to
Company “A”

.

  • To be responsible for following and improving the governance model with
Company “A”

to report the SLA and operational KPI performances as defined by the contract.

  • To support the KAM organization in contractual renegotiation or pre-sales activities. To be responsible for identifying add-on sales opportunities and to support the account manager on pre-sales and contract negotiation.
  • To manage MS COO organisation in terms of competence, development and motivation.
To be ultimately responsible for executing the transition and transformation successfully in line with the Ericsson blueprint

Qualifications

Qualifications and competence

  • Minimum 10 years experience in technical and operational management in the telecom industry
  • Significant experience in Managed Services Operations
  • Customer relationship and business development experience
  • Leadership experience with large line organizations and leadership of change management programs
  • Financial and business management acumen
  • Thorough understanding of Ericsson Managed Services strategy, delivery focus areas and the methods processes and tools that will enable successful operations
  • Customer Engagement Capability on SVP and C-level
Job

Managed Services

Primary Location

ID-DKI Jakarta-WPI Jakarta

Schedule

Full-time

Job Posting

Aug 20, 2013, 6:31:11 AM

Unposting Date

Sep 3, 2013, 6:59:00 PM

Job Type

Standard
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1 komentar

saya tinggal di Dili,Timor Leste.sudah bebas visa.pernah bekerja sebagai staf administrasi di beberapa perusahaan di Timor Leste.dewi raina sari (35 th) - Pendidikan Terakhir: kuliah fak.ekonomi jurusan manajemen (bebas teori , dewirainasari_77@yahoo.com/+67077707878 diposting pada: 3 Sep 2013

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