Lowongan Indonesia Mencari Kerja dan Berbagi
Lowongan Implementation Manager
- 14 Februari 2013, Standard Chartered Bank membutuhkan tenaga kerja untuk posisi Implementation Manager. Untuk info lengkap silahkan baca requirement di bawah ini atau klik kirim lamaran.
Dibawah ini adalah info lengkap mengenai lowongan pekerjaan Implementation Manager. Sebelum melamar pekerjaan, baca baik-baik persyaratan, jadwal wawancara, lokasi kerja, dan cara menghubungi perusahaan (email / nomor telepon). Untuk mengirimkan lamaran, klik tombol "Kirim Lamaran" yang ada di bawah.
To act as a Implementation Manager for all Transaction Banking solutions – Product: and Channels and any future developments - to Wholesale Bank’s customers and provide the highest standard of customer service in Indonesia
•To resolve customer operating problems (technical and transactional) both through own technical expertise and through close liaison with Back Office Operations and Technical Services
•To deliver services to the bank’s Solution Delivery customers through supporting products or services from cash, trade, custody and treasury
•To achieve excellent cross-border relations with Solution Delivery staff in other units as well as with IS, GT and Operations staff locally, so that the highest standard of customer service is being provided to Solution Delivery customers
•To work very closely with and provide marketing support to Relationship Managers (RMs) and Sales Consultants in Wholesale Bank, to secure the business of potential customers to refine customer solutions
Key Roles & Responsibilities
•To be fully accountable for the success of an implementation by interfacing with customer’s implementation team to ensure that the quality of the implementation adheres to Bank’s standard and processes
•To ensure quality customer service to all customers through prompt resolution of their product & channel queries and feedback
•To contribute and participate in feedback of customer service requirements in the form of change requests to the Local Product Manager (LPM).
•To ensure that all processes are in compliance with group standards and involve in the quality improvement process.
•To assist in the management of the logging, monitoring and formal reporting to GT of system failures regarding Product & Channel services.
•To monitor and regularly review the quality of performance against service standards agreed in SLAs with back office processing units and ascertain that customers’ instructions received through the Bank’s systems are always processed in an error-free and prompt manner.
•To assist in the timely production of management information to enable the continual review of service standards, functionality requirements, feedback on customer needs during product development
•Resolve all customer queries or problems arising through close contact with technical service and back office resources
•Ensure Sales staff, Relationship Managers and Customer Service staff are trained in Product & Channel capabilities and perform customer installations, customisation and training in close cooperation with them
•To ensure Product or Channel agreements are completed before performing any installations
•To assist Group Solution Delivery in the roll out of new Product and or Channel systems and upgrade releases by participating in User Acceptance Tests
•To assist in the adoption of a standard procedural template and establishment of a consistent customer support infrastructure in Indonesia.
•To actively monitor the turnaround time of implementations to expedite in coming of revenues to the Bank
•Take full ownership of implementation from customer’s agreement to active utilization across all transaction banking solutions.
•Actively drive utilization, penetration and reduce dormancy.
Qualifications & Skills
•Must be conversant and familiar with popular IT applications systems like DOS, Local Area Network, communications software and equipment, plus ability to use basic software packages employed throughout the bank such as Microsoft word, excel, lotus notes etc.
•Very high standard of customer focus and understanding of principles of service quality
•Communication skill & ability to work effectively with internal colleagues and external customers to resolve problems.
•Confidence to demonstrate platforms in front of customers explain the system features to people with differing levels of technical understanding and carry out joint visits with Sales staff.
•The job holder must be a mature, independent individual who have some exposure in the area of IT, in particular on data communication.
•Adequate understanding of the various computer processing systems within the Bank and the applications of I.T. in business.
•Good inter-personal skills, team orientation, and the ability to work closely with internal colleagues across divisions locally and regionally
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
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